Manager Site Reliability & DevOps

Sr. Manager, Site Reliability & DevOps

About Endpoint

Endpoint is a leading provider of interactive response technology (IRTA) systems and solutions for the life sciences industry. Headquartered in Raleigh-Durham, North Carolina, with offices globally, Endpoint is committed to delivering innovative solutions that empower our clients to accelerate research and development.

The Opportunity

We are seeking a highly motivated and experienced Sr. Manager to lead our Site Reliability & DevOps team. In this role, you will be responsible for ensuring the quality, reliability, and availability of Endpoint's systems. You will lead, manage, and coach a team of talented engineers, driving initiatives to improve monitoring, logging, and visibility across our environments.

Responsibilities

• Lead, manage, and coach Site Reliability, DBA, and Cloud Engineering teams.
• Design, implement, and maintain cloud infrastructure (Azure), database code, and deployment pipelines.
• Troubleshoot and resolve complex technical issues across departments and disciplines.
• Drive initiatives to enhance monitoring, logging, and observability across Endpoint's environments.
• Participate in product and feature design reviews, ensuring scalable and reliable solutions.

Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• 5+ years of experience in Systems Engineering, DevOps, or Systems Reliability.
• Proven experience with cloud infrastructure (Azure), database code, and deployment pipelines.
• Strong technical and interpersonal skills, with excellent communication and organizational abilities.
• Proficiency in scripting languages (e.g., Perl, Python, PowerShell) and structured languages (e.g., C#, Java).

Compensation

$120,000 - $140,000 per year, commensurate with experience.

Benefits

Endpoint offers a comprehensive benefits package including medical, dental, vision, 401(k), and paid time off.

Qualifications

Education:

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.

Experience:

• Minimum 5 years of proven experience in Systems Engineering, DevOps, or Site Reliability Engineering.

Technical Skills:

• Hands-on experience with cloud infrastructure (Azure) and database technologies.
• Proficiency in developing and managing deployment pipelines.
• Strong understanding of scripting languages (e.g., Perl, Python, PowerShell) and structured programming languages (e.g., C#, Java).
• Experience with monitoring, logging, and observability tools.

Soft Skills:

• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work effectively in a collaborative team environment.

Technical Leadership

• Provide technical guidance and mentorship to Site Reliability, DBA, and Cloud Engineering teams.
• Design, implement, and maintain cloud infrastructure, database code, and deployment pipelines to ensure the quality, reliability, and availability of Endpoint's systems.
• Proactively identify and resolve complex technical issues across departments and disciplines.

Operational Excellence

• Develop and implement monitoring, logging, and alerting systems to enhance visibility into Endpoint's environments.
• Drive continuous improvement initiatives to optimize system performance, scalability, and resilience.
• Collaborate with cross-functional teams to ensure smooth system operations and incident response.

Strategic Alignment

• Participate in product and feature design reviews to ensure solutions are scalable, reliable, and aligned with business objectives.
• Stay abreast of emerging technologies and industry best practices in Site Reliability Engineering and DevOps.
• Contribute to the development and execution of the overall Site Reliability and DevOps strategy.

Candidates interested in the Sr. Manager, Site Reliability & DevOps position at Endpoint will first submit their resume and cover letter through the job portal. A review of applications will be conducted, focusing on relevant experience and skills outlined in the job description. Shortlisted candidates will be invited for a phone screening to discuss their qualifications and experience in more detail.

Successful phone screen candidates will then participate in a series of interviews with members of the Endpoint team, including technical assessments to evaluate their expertise in cloud infrastructure, database code, and deployment pipelines. The final stage will involve a presentation or case study to assess the candidate's leadership and problem-solving abilities.

Endpoint will make a hiring decision based on the candidate's overall qualifications, experience, and fit within the company culture.

Endpoint is a leading provider of interactive response technology (IRTA) systems and solutions for the life sciences industry. Headquartered in the vibrant Raleigh-Durham, North Carolina area, Endpoint has a global presence with offices across the US, Europe, and Asia. Dedicated to empowering life sciences organizations, Endpoint delivers innovative technology that streamlines clinical trials, enhances patient engagement, and drives scientific advancements. As an equal opportunities employer, Endpoint fosters a diverse and inclusive work environment where talent thrives and innovation flourishes.