Customer Success Analyst

Customer Success Analyst - Voxy Inc.

About Voxy:

Voxy is a global leader in corporate language education, empowering businesses to thrive in a multilingual world. Founded in 2010, Voxy offers a diverse range of languages, including English, Portuguese, Spanish, Italian, German, and French.

Job Description:

We are seeking a passionate and customer-centric Customer Success Analyst to join our growing team. In this role, you will play a vital part in ensuring our customers achieve success with Voxy's innovative language learning solutions.

Responsibilities:

• Onboard new customers, providing a seamless and personalized experience.
• Coach customers on effective product usage and Voxy methodology.
• Build strong relationships with customers, fostering loyalty and retention.
• Collaborate with Key Account Managers to identify upsell and expansion opportunities.
• Partner with cross-functional teams to gather customer feedback and drive product improvements.
• Prepare reports and business reviews to track program performance and identify areas for growth.

Qualifications:

• 3+ years of experience in customer-facing roles, such as customer success, account management, or strategic consulting.
• Fluency in English, with Spanish a plus.
• Proven project management skills, problem-solving abilities, and negotiation expertise.
• Proficiency in using spreadsheets and software like Salesforce and Zendesk.
• Excellent interpersonal skills, adaptability, and diplomacy.

Benefits:

• Competitive salary, bonus, and stock options.
• Comprehensive benefits package including medical insurance, cell phone and wifi reimbursement, home office and wellness budget.
• Remote-friendly work policies.
• Professional development budget.
• Language classes with Voxy.

Qualifications

Voxy Inc. is seeking a passionate and experienced Customer Success Analyst to join our growing team.

To be considered for this role, you must possess:

• 3+ years of proven experience in customer-facing roles such as customer success, account management, or strategic consulting.
• Fluency in English is required, with Spanish language proficiency being a significant advantage.
• Strong technical aptitude including proficiency in spreadsheets and CRM software like Salesforce and Zendesk.
• Excellent project management, problem-solving, and negotiation skills.
• Exceptional interpersonal skills, adaptability, and diplomacy to effectively build and maintain strong customer relationships.

Key Responsibilities

As a Customer Success Analyst at Voxy Inc., you will:

• Onboard new customers: Guide customers through the initial setup process, ensuring a smooth transition and understanding of Voxy's platform and services.
• Provide ongoing support: Act as a primary point of contact for customers, addressing their questions, resolving issues, and offering guidance on maximizing Voxy's value.
• Analyze customer data: Track key performance indicators (KPIs) to identify trends, understand customer needs, and develop strategies for improving engagement and retention.
• Collaborate with internal teams: Work closely with product, sales, and marketing teams to ensure customer feedback is incorporated into product development and marketing initiatives.
• Develop customer success materials: Create and maintain documentation, training resources, and other materials to empower customers and foster self-sufficiency.
• Contribute to customer success strategy: Participate in brainstorming sessions and contribute to the development and implementation of strategies to drive customer satisfaction and loyalty.

Voxy Inc. - Customer Success Analyst Hiring Workflow

1. Application Review: AI-powered screening evaluates resumes against required skills and experience.

2. Phone Screening: HR conducts brief calls to assess communication skills and cultural fit.

3. Skills Assessment: Candidates complete a technical assessment testing proficiency in relevant software and problem-solving abilities.

4. Interview Rounds:

• First Interview: Hiring Manager evaluates candidate's experience, customer success strategies, and alignment with Voxy's values.
• Second Interview: Panel interview with team members focusing on collaboration, communication, and cultural fit.

5. Reference Checks: Verifying candidate's previous performance and work ethic.

6. Offer & Onboarding: Successful candidates receive a competitive offer package and participate in a comprehensive onboarding program.

This streamlined process ensures a fair and efficient selection of the best Customer Success Analyst for Voxy Inc.

About Voxy Inc.

Voxy Inc. is a global leader in corporate language education, empowering businesses worldwide to communicate effectively across cultures. Founded in 2010, Voxy offers a comprehensive suite of language learning solutions, covering a wide range of languages including English, Portuguese, Spanish, Italian, German, and French.

Driven by a passion for language learning and a commitment to innovation, Voxy leverages cutting-edge technology and personalized learning experiences to deliver measurable results for its clients. With a global team of experts and a dedication to customer success, Voxy is transforming the way businesses approach language training, fostering growth and connection in an increasingly interconnected world.