Learning & Development Design Lead

Learning & Development Design Lead

About Monzo

Monzo is on a mission to make money work for everyone. We're shaking up traditional banking with innovative products and a customer-centric approach. From our iconic coral cards to our award-winning customer service, we're creating magical moments for our customers every day.

The Role

We're looking for a passionate and experienced Learning & Development Design Lead to join our growing Customer Operations team. You'll play a key role in designing and delivering engaging training programs that empower our team to deliver exceptional customer experiences.

Responsibilities

• Design and develop innovative learning solutions, including e-learning modules, workshops, and on-the-job training.
• Identify training needs and develop curriculum aligned with Monzo's evolving products and services.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and engaging.
• Evaluate the effectiveness of training programs and make data-driven recommendations for improvement.
• Stay abreast of industry best practices and emerging trends in learning and development.

Qualifications

• Proven experience in designing and delivering engaging learning experiences.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for delivering exceptional customer experiences.

Benefits

• Competitive salary (£43,400 - £54,850)
• Share options
• Comprehensive benefits package

Qualifications:

• Proven experience: 5+ years of experience designing and delivering engaging learning and development programs, ideally within a fast-paced, technology-driven environment.
• Design expertise: Strong understanding of adult learning principles and instructional design methodologies. Experience with various learning formats (e.g., e-learning, workshops, blended learning) is essential.
• Project management skills: Ability to manage multiple projects simultaneously, prioritize effectively, and deliver high-quality results within deadlines.
• Communication and collaboration: Excellent written and verbal communication skills. Proven ability to work effectively with cross-functional teams, stakeholders, and subject matter experts.
• Tech-savvy: Familiarity with Learning Management Systems (LMS) and other relevant learning technologies.
• Passion for learning: Genuine enthusiasm for creating impactful learning experiences that drive employee growth and development.

Learning & Development Design Lead Responsibilities

• Design and develop engaging learning programs for Monzo Customer Operations, encompassing onboarding, product knowledge, and soft skills development.
• Conduct needs analysis to identify training gaps and develop targeted learning solutions aligned with business objectives.
• Utilize a variety of instructional design methodologies and technologies to create impactful learning experiences, including e-learning modules, workshops, and simulations.
• Collaborate with subject matter experts to ensure accuracy and relevance of training content.
• Evaluate the effectiveness of training programs through data analysis and feedback mechanisms, making adjustments as needed.
• Stay abreast of industry best practices and emerging trends in learning and development.
• Manage the learning management system (LMS) and ensure seamless delivery of training materials.
• Contribute to the development of a culture of continuous learning within Monzo Customer Operations.

Candidates interested in the Learning & Development Design Lead position at Monzo will first submit their CV and cover letter. Monzo's AI-powered system will screen applications, focusing on relevant experience and skills outlined in the job description. Shortlisted candidates will then be invited for a phone interview with a member of the HR team. This initial conversation will delve deeper into the candidate's background and motivations for applying.

Successful candidates will progress to a virtual interview with the hiring manager and a team member. This stage will assess the candidate's design thinking, L&D expertise, and alignment with Monzo's values. Finally, top contenders may be invited for a final in-person interview at Monzo's office, allowing for a more interactive and collaborative assessment. Throughout the process, Monzo aims to create a positive and transparent candidate experience, providing clear communication and timely feedback.

Monzo is on a mission to make money work for everyone. They're shaking up traditional banking by offering a simple, transparent, and user-friendly experience.

Starting as a prepaid card, Monzo has grown significantly over the past decade, providing a range of financial products in the UK, including personal and business accounts, joint accounts, accounts for young adults, a free kids account, and credit cards. They also offer savings, investment, and pension services.

Known for their iconic hot coral cards, early payday feature, and award-winning customer service, Monzo is committed to empowering customers through financial education and innovative solutions. They believe in solving problems and changing lives, one customer at a time.