Admin and Support Specialist With Love for Writing
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Job Description
Admin and Support Specialist With Love for Writing
About Interaction Design Foundation (IxDF)
IxDF is a global organization dedicated to making high-quality design education accessible to everyone. We are a fully remote team, collaborating daily through video calls and enjoying occasional team trips. We value a flat hierarchy, minimal supervision, and a hands-on approach.
Job Description
We are seeking a passionate and detail-oriented Admin and Support Specialist to join our growing team. You will be the voice of IxDF, providing exceptional written communication and support to our members and prospective learners across multiple channels.
Responsibilities:
- Provide clear, concise, and helpful written communication to members and learners.
- Collaborate with the Editorial Team on writing and editorial projects.
- Maintain and improve internal documentation, processes, and knowledge resources.
- Analyze workflows and recommend improvements to enhance member services.
- Communicate effectively with other teams to relay customer needs and insights.
Qualifications:
- Expert written and spoken English skills with a strong emphasis on clear, concise, and engaging writing.
- Meticulous attention to detail and a commitment to accuracy.
- Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
- Strong problem-solving skills and a proactive approach to task completion.
- Resilience, self-discipline, and a positive attitude.
Qualifications
Education:
- Bachelor's degree in Communications, English, Journalism, or a related field preferred. Equivalent professional experience may be considered.
Experience:
- Minimum 2 years of experience in an administrative or customer support role.
- Proven experience in writing clear, concise, and engaging content for various audiences.
- Experience working with internal documentation and knowledge management systems.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with project management tools (e.g., Asana, Trello).
- Excellent communication and interpersonal skills, both written and verbal.
Key Responsibilities:
Member & Learner Support:
- Provide prompt and helpful written communication to members and prospective learners via email, chat, and other channels.
- Troubleshoot member inquiries and resolve issues efficiently.
- Contribute to the development and maintenance of FAQs and knowledge base articles.
Content & Operations:
- Collaborate with the Editorial Team on various writing projects, including website content, marketing materials, and internal documentation.
- Ensure consistency in tone, style, and brand voice across all written communications.
- Maintain and update internal processes and documentation to improve operational efficiency.
Process Improvement & Collaboration:
- Analyze workflows and identify areas for improvement in member services.
- Proactively suggest solutions and implement changes to enhance the member experience.
- Communicate effectively with other teams to relay member feedback and insights.
Selection Process
Interaction Design Foundation: Admin and Support Specialist Hiring Workflow
1. Application Review: Candidates submit resumes and cover letters highlighting relevant experience and passion for writing.
2. Skills Assessment: Shortlisted applicants complete a writing sample and a brief online assessment testing grammar, attention to detail, and problem-solving skills.
3. Video Interview: Top candidates participate in a video interview with the hiring manager, focusing on communication style, teamwork, and understanding of IxDF's mission.
4. Culture Fit Assessment: A short questionnaire and/or behavioral interview questions assess candidates' alignment with IxDF's remote-first culture, values, and work style.
5. Final Interview: The final round involves a panel interview with team members, allowing candidates to demonstrate their collaborative skills and enthusiasm for the role.
6. Decision & Offer: The hiring team makes a decision based on the candidate's qualifications, skills, and cultural fit. A formal offer is extended to the selected candidate.
How to Apply
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Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
Important Note
Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
About Interaction Design Foundation
About Interaction Design Foundation (IxDF)
Interaction Design Foundation (IxDF) is a global organization passionate about making world-class design education accessible to everyone. We believe that great design has the power to improve lives, and we're committed to empowering individuals with the knowledge and skills they need to succeed in the field of interaction design.
As a fully remote company, we foster a collaborative and inclusive environment where team members connect daily through video conferencing and enjoy regular team trips. IxDF champions a flat hierarchy, minimal supervision, and a hands-on approach, empowering individuals to take ownership and contribute meaningfully to our mission.
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