Patient Engagement Specialist Temporary

Patient Engagement Specialist (Temporary)

About Sprinter Health

Sprinter Health is a rapidly growing company revolutionizing healthcare access through technology and clinical services. Backed by prominent venture capitalists and guided by a distinguished medical board, we are dedicated to expanding access to quality care for all.

Position Overview

We are seeking a compassionate and driven Patient Engagement Specialist (PES) to join our team on a temporary basis. As a PES, you will play a crucial role in introducing Sprinter Health's in-home health services to patients and encouraging them to schedule appointments.

Responsibilities

• Engage with patients through 120-150 outbound calls daily, utilizing an auto-dialer tool.
• Effectively educate patients on the benefits of in-home healthcare and Sprinter Health's unique care model.
• Book an average of 14 appointments per day, ensuring a smooth and positive patient experience.
• Collaborate with colleagues and healthcare professionals to maintain seamless patient care coordination.

Qualifications

• Minimum 2 years of high-volume outbound call center experience within the healthcare industry.
• Proven proficiency in utilizing electronic health record (EHR) systems and other healthcare software.
• Exceptional communication skills with the ability to clearly present information to patients.
• Demonstrated ability to manage multiple communication channels effectively.
• Strong commitment to patient confidentiality and delivering high-quality, patient-centered service.

Compensation & Benefits

• Competitive hourly rate of $21.
• Comprehensive 2-week training program.
• 100% coverage of medical, dental, and vision premiums for employees and dependents.
• Life insurance, short-term, and long-term disability coverage.

Qualifications

Required:

• Minimum 2 years of experience in a high-volume outbound call center environment within the healthcare industry.
• Proven ability to utilize electronic health record (EHR) systems and other relevant healthcare software.
• Demonstrated excellence in communication skills, particularly in presenting information clearly and concisely to patients.
• Experience managing multiple communication channels effectively.
• Strong commitment to patient confidentiality and delivering exceptional, patient-centered service.

Preferred:

• Familiarity with in-home healthcare services and models.
• Experience working with diverse patient populations.

Patient Outreach

• Initiate contact with potential patients via outbound calls, introducing Sprinter Health's in-home health services.
• Effectively communicate the benefits of Sprinter Health's care model and encourage scheduling of appointments.

Appointment Scheduling

• Utilize an auto-dialer tool to manage a high volume of outbound calls (120-150 per day).
• Achieve an average of 14 appointments booked per day.

Patient Education

• Provide clear and concise information to patients regarding the importance of in-home healthcare services.
• Address patient inquiries and concerns, ensuring a positive and informative experience.

Team Collaboration

• Work collaboratively with other representatives and healthcare professionals to ensure a seamless patient journey.
• Contribute to a positive and supportive team environment.

Sprinter Health seeks a Patient Engagement Specialist (PES) to join their growing team. The ideal candidate will possess a minimum of two years of experience in a high-volume outbound call center environment within the healthcare industry.

The hiring process begins with a review of applications, focusing on relevant experience and skills outlined in the job description. Candidates whose qualifications align with the role will be invited for a phone interview to further assess their communication skills, knowledge of healthcare, and enthusiasm for patient engagement.

Successful phone interview candidates will then participate in a virtual interview with a member of the Sprinter Health team. This interview will delve deeper into their experience, problem-solving abilities, and cultural fit within the company.

The final stage involves a practical assessment designed to evaluate the candidate's ability to handle patient interactions, navigate healthcare software, and effectively schedule appointments.

Sprinter Health is committed to building a diverse and inclusive team and encourages applications from all qualified individuals.

Sprinter Health is revolutionizing healthcare access by seamlessly blending technology and clinical expertise. Backed by leading venture capitalists and guided by a distinguished medical board, Sprinter Health is dedicated to delivering high-quality, patient-centered care. Their innovative approach focuses on expanding access to essential healthcare services through cutting-edge technology and a network of dedicated professionals. Sprinter Health is committed to improving patient outcomes and empowering individuals to take control of their health.