Chargeback Analyst

Chargeback Analyst

About CloudWalk

CloudWalk is a fintech company revolutionizing the payments industry. We are a team of passionate individuals driven by innovation and a commitment to building a smarter, AI-powered future for payments.

About the Role

We are seeking a motivated and detail-oriented Chargeback Analyst to join our growing team. This is a fantastic opportunity for someone eager to learn and contribute to a dynamic and fast-paced environment. No prior experience with chargebacks or coding is required; we provide comprehensive training.

Responsibilities:

• Master chargeback business rules and stay updated on network (Visa, Mastercard, Elo, Amex) regulations.
• Collaborate with developers to improve and automate chargeback workflows.
• Translate customer and operational needs into actionable insights for product and technology development.
• Investigate disputes, identify fraud patterns, and contribute to crafting effective responses.
• Manage dispute timelines accurately and efficiently.
• Learn the basics of Ruby programming to support internal tool development and automation.

Qualifications:

• Strong desire to learn and adapt in a fast-paced environment.
• Excellent communication and collaborative skills.
• Meticulous attention to detail and a strong sense of responsibility.
• Interest in learning to code (Ruby) with full support provided.
• Analytical mindset with an ability to identify fraud patterns and anomalies.
• Ability to track and interpret external rule changes from card networks and assess their operational impact.

Join CloudWalk and be a part of building a smarter, AI-driven future for payments!

Qualifications

• Strong desire to learn: While prior experience in chargebacks or coding is not required, a genuine eagerness to learn and adapt is essential.
• Excellent communication and collaboration: This role demands clear communication and a collaborative mindset to effectively work with developers, customers, and operations teams.
• Meticulous attention to detail and responsibility: Accuracy and a strong sense of responsibility are crucial for managing dispute timelines and ensuring compliance with network rules.
• Interest in coding (Ruby): A willingness to learn Ruby programming is beneficial for building internal tools and automating workflows. CloudWalk provides full support for your coding journey.
• Analytical and investigative skills: The ability to analyze disputes, identify fraud patterns, and interpret external rule changes is key to success in this role.

Key Responsibilities

• Master Chargeback Rules: Learn and apply the intricacies of chargeback business rules, ensuring compliance with industry standards.
• Stay Current with Network Updates: Monitor and interpret updates from Visa, Mastercard, Elo, and Amex, collaborating with the team to implement necessary changes.
• Automate Chargeback Workflows: Partner with developers to streamline and automate chargeback processes, enhancing efficiency and scalability.
• Bridge Customer and Technical Needs: Translate customer and operational requirements into actionable insights for product and technical development.
• Investigate Disputes and Identify Fraud: Analyze disputes, identify fraudulent patterns, and contribute to crafting compelling responses.
• Manage Dispute Timelines: Adhere to strict deadlines, ensuring accurate and timely management of dispute resolution processes.
• Develop Internal Tools: Utilize basic Ruby programming skills to build internal tools and automations, further optimizing chargeback operations.

CloudWalk Chargeback Analyst Hiring Workflow

1. Application Screening:

• AI-powered resume screening filters candidates based on keywords, skills, and experience.
• Human review of shortlisted applications to assess cultural fit and motivation.

2. Online Assessment:

• A skills-based assessment evaluates analytical thinking, attention to detail, and problem-solving abilities.
• A brief coding challenge tests basic Ruby programming comprehension.

3. Video Interview:

• A pre-recorded video interview allows candidates to showcase their communication skills and personality.

4. Technical Interview:

• A technical interview with a team member delves deeper into chargeback processes, fraud detection, and technical understanding.

5. Culture Fit Interview:

• A conversation with a hiring manager focuses on cultural alignment, teamwork, and learning agility.

6. Final Decision:

• The hiring team reviews all assessment results and interview feedback to make a final selection.
• Successful candidates receive a job offer and onboarding information.

This streamlined workflow ensures a fair and efficient selection process, identifying the best candidates for the Chargeback Analyst role at CloudWalk.

About CloudWalk

CloudWalk is not your typical fintech company. We're a passionate team of dreamers, makers, and tech enthusiasts dedicated to revolutionizing the future of payments. With millions of satisfied customers and a relentless drive for innovation, we're constantly expanding our capabilities, both literally and figuratively.

We believe in building smarter, AI-driven solutions that make financial transactions seamless and secure. At CloudWalk, you'll be part of a dynamic environment where collaboration, learning, and making a real impact are at the core of everything we do.