Revenue Operations Manager

Revenue Operations Manager

About AFAR

AFAR is a leading travel media brand dedicated to experiential travel and global citizenship. We value innovation, creativity, and impact in everything we do.

Job Description

We are seeking a highly motivated and experienced Revenue Operations Manager to join our growing team. In this role, you will play a critical part in optimizing our sales processes, driving revenue growth, and ensuring the smooth operation of our CRM system.

Responsibilities:

• Manage and maintain our CRM system (Boostr), ensuring data accuracy and efficiency.
• Analyze sales data to segment accounts, prioritize leads, optimize the sales pipeline, and build insightful reports.
• Streamline sales operations by automating processes and identifying areas for improvement.
• Collaborate with the Marketing team to develop sales enablement tools and messaging.
• Lead strategic projects, such as developing a nationwide DMO database and designing territory plans.

Qualifications:

• 3+ years of experience in Revenue Operations, Sales Operations, or CRM Administration.
• Deep understanding of CRM systems, pipeline forecasting, reporting tools, and sales enablement best practices.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Ability to balance strategic thinking with day-to-day execution.

Compensation:

$80,000 - $100,000 per year, commensurate with experience.

Qualifications

Required:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3+ years of proven experience in Revenue Operations, Sales Operations, or CRM Administration.
• Demonstrated expertise in managing CRM systems (Boostr experience preferred).
• Strong understanding of pipeline forecasting, reporting tools, and sales enablement best practices.
• Exceptional analytical and problem-solving skills with the ability to interpret data and identify trends.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams.
• Proficiency in Microsoft Office Suite, particularly Excel.

Preferred:

• Experience with sales automation tools and marketing automation platforms.
• Familiarity with DMO databases and territory planning methodologies.
• Experience in the travel industry.

Key Responsibilities:

CRM Management & Analysis:

• Oversee the day-to-day operations of AFAR's CRM system (Boostr), ensuring data integrity and accuracy.
• Analyze sales data to identify trends, segment accounts, and prioritize sales opportunities.
• Develop and maintain comprehensive sales reports and dashboards to track key performance indicators (KPIs) and inform strategic decision-making.

Sales Operations & Enablement:

• Streamline and automate sales processes to improve efficiency and productivity.
• Collaborate with Marketing to create and implement sales enablement tools and materials.
• Develop and maintain sales playbooks, training materials, and other resources to support the sales team.

Strategic Initiatives:

• Lead strategic projects, such as developing a nationwide DMO database and designing territory plans.
• Identify opportunities to improve sales performance and contribute to the overall growth of AFAR.

AFAR Revenue Operations Manager Hiring Workflow

1. Application Review: AFAR will review applications for relevant experience, skills, and qualifications.

2. Phone Screening: Shortlisted candidates will participate in a phone interview to assess their communication skills, understanding of the role, and cultural fit.

3. Skills Assessment: Candidates will complete a practical assessment to evaluate their CRM proficiency, data analysis abilities, and problem-solving skills.

4. In-Person Interview: Top candidates will be invited for an in-person interview with the hiring manager and relevant team members. This will involve behavioral questions, scenario-based discussions, and a chance to learn more about AFAR's culture and values.

5. Reference Checks: Finalists will undergo reference checks to verify their experience and work ethic.

6. Offer & Onboarding: The selected candidate will receive a formal offer and participate in a comprehensive onboarding program to ensure a smooth transition into the role.

About AFAR

AFAR is a leading travel media brand inspiring a new generation of global citizens. We believe travel is more than just a vacation; it's a transformative experience that broadens perspectives and fosters understanding. Through captivating storytelling, stunning photography, and insightful guides, AFAR celebrates the richness of diverse cultures and the power of authentic connection.

Driven by a passion for exploration and a commitment to responsible travel, AFAR empowers individuals to discover the world with intention and make a positive impact on the places they visit.