Membership Support & Content Coordinator

Membership Support & Content Coordinator

Jtine Co is seeking a dedicated and organized Membership Support & Content Coordinator to join our growing remote team.

About the Role:

As a key member of our support team, you will be the primary point of contact for our valued members, ensuring a positive and seamless experience. You will manage member inquiries, troubleshoot technical issues, and provide timely solutions.

Responsibilities:

• Provide exceptional customer service through a dedicated ticket system.
• Manage member inquiries, troubleshoot technical issues, and resolve concerns effectively.
• Oversee WooCommerce subscription management and WordPress memberships.
• Create and send engaging email campaigns using ActiveCampaign and MailChimp.
• Develop and update online courses monthly, ensuring content accuracy and quality.
• Coordinate and execute monthly online events, fostering community engagement.

Qualifications:

• Proven experience with membership sites, WooCommerce, learning management systems, and email automation platforms.
• Strong attention to detail and commitment to accuracy.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Self-motivated and reliable, with the ability to manage time effectively and prioritize tasks.
• Collaborative team player with a positive and proactive attitude.

Benefits:

• Competitive salary and benefits package.
• 14 days of paid vacation per year.
• 6 sick days.
• 8 paid federal holidays.
• 401k plan.
• Remote work environment with a supportive team.

Location:

• Must be located in the U.S. with a stable internet connection and a quiet, professional workspace.

Qualifications

Required:

• Minimum 2 years of experience providing customer support in a digital environment, preferably within a membership-based platform.
• Proven experience managing WooCommerce subscriptions and WordPress memberships.
• Hands-on familiarity with learning management systems (LMS) and email automation platforms (e.g., ActiveCampaign, MailChimp).
• Strong written and verbal communication skills with a focus on clear, concise, and professional communication.
• Exceptional organizational skills and meticulous attention to detail.
• Ability to work independently and manage multiple tasks effectively in a remote environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred:

• Experience creating and delivering online courses.
• Experience coordinating online events.
• Familiarity with e-learning best practices.

Key Responsibilities:

Membership Support:

• Respond to member inquiries via email and ticketing system, providing timely and helpful solutions.
• Troubleshoot technical issues related to membership access, platform functionality, and course content.
• Maintain a high level of customer satisfaction by ensuring a positive and seamless member experience.

Content Management:

• Manage WooCommerce subscriptions and WordPress memberships, ensuring accurate billing and account information.
• Create and schedule engaging email campaigns using ActiveCampaign and MailChimp to nurture members and promote content.
• Develop and update online courses monthly, ensuring content is current, relevant, and aligned with member needs.

Community Engagement:

• Coordinate monthly online events, including webinars, workshops, and community discussions.
• Foster a sense of community among members by facilitating interactions and encouraging participation.

Jtine Co. - Membership Site Support Specialist Hiring Workflow

1. Application Review: Qualified candidates will be reviewed based on their resume and cover letter, focusing on relevant experience with membership sites, WooCommerce, and customer service.

2. Skills Assessment: Shortlisted candidates will complete a skills assessment testing their proficiency in relevant platforms and tools.

3. Phone Interview: Top performers will participate in a phone interview to discuss their experience, skills, and suitability for the role.

4. Video Interview: Selected candidates will be invited for a video interview with the hiring manager to assess their communication skills, personality, and cultural fit.

5. Reference Checks: Finalists will undergo reference checks to verify their previous work experience and performance.

6. Offer & Onboarding: The chosen candidate will receive a formal job offer and participate in a comprehensive onboarding process to ensure a smooth transition into the role.

About Jtine Co.

Jtine Co. is a thriving e-learning and community membership company dedicated to empowering individuals through knowledge and connection. With thousands of members across the globe, we foster a vibrant online space where learning thrives and individuals support each other on their personal and professional journeys.

We believe in the power of accessible education and building a strong sense of community. Our remote-first work environment allows us to attract talented individuals from diverse backgrounds, united by a passion for learning and growth. At Jtine Co., we strive to create a supportive and collaborative culture where every team member feels valued and empowered to make a meaningful impact.