Connected Care Assistant

Connected Care Assistant

About Included Health

Included Health is a healthcare company dedicated to raising the standard of care for everyone. We break down barriers to access high-quality care by delivering integrated virtual care and navigation.

Job Summary

We are seeking a compassionate and organized Connected Care Assistant to join our growing team. In this role, you will play a vital part in coordinating patient-care services and providing support to members with complex or chronic health conditions. You will engage with members through various channels, manage care plans, and connect them with the resources they need to thrive.

Responsibilities

• Coordinate patient-care services and provide support to members with complex or chronic health conditions.
• Engage members through phone calls, chats, and internal referrals into Care and Case Management (CCM).
• Utilize autodialer tooling for targeted outreach to eligible members.
• Manage care plan task queues, coordinate care for members, and recommend available benefits.
• Complete administrative tasks such as composing letters, obtaining medical releases, and monitoring email referrals.

Qualifications

• Prior experience in case management or a healthcare setting is preferred.
• Proficiency in motivational interviewing techniques.
• Excellent telephone skills, effective time management, and the ability to multitask.
• Proficiency in computer technology and health IT systems.
• Knowledge of community healthcare and social welfare resources is a plus.

Compensation & Benefits

• Base salary target range: $24 - $30.00 per hour.
• Competitive equity and benefits package, including a remote-first culture, 401(k) savings plan, comprehensive medical coverage, generous Paid Time Off (PTO), and Discretionary Time Off (DTO).

Qualifications

Required:

• Experience: Minimum of 1 year of experience in a customer service, healthcare, or case management role.
• Skills: Demonstrated proficiency in motivational interviewing techniques, strong telephone communication skills, and the ability to effectively manage time and prioritize tasks.
• Technical: Proficiency in computer technology and health IT systems.

Preferred:

• Healthcare Knowledge: Familiarity with community healthcare resources and social welfare programs.
• Case Management: Prior experience in case management or a similar role coordinating patient care.

Key Responsibilities:

• Patient Care Coordination: Coordinate patient care services and provide support to members with complex or chronic health conditions.
• Member Engagement: Engage members through phone calls, online chats, and internal referrals into Care and Case Management (CCM) programs.
• Outreach and Task Management: Utilize autodialer tooling for targeted outreach to eligible members. Manage care plan task queues, coordinate care for assigned members, and recommend relevant benefits.
• Administrative Support: Complete administrative tasks such as composing letters, obtaining medical releases, and monitoring email referrals.

Included Health - Connected Care Assistant Hiring Workflow

1. Application Review: AI-powered screening analyzes resumes and cover letters for relevant keywords and experience.

2. Phone Screening: Qualified candidates participate in a brief phone interview with a recruiter to assess communication skills and basic qualifications.

3. Skills Assessment: Candidates complete a short online assessment evaluating motivational interviewing techniques, time management, and computer proficiency.

4. Virtual Interview: Top candidates engage in a virtual interview with a hiring manager, delving deeper into their experience, problem-solving abilities, and cultural fit.

5. Reference Checks: Finalists undergo reference checks to verify past performance and work ethic.

6. Offer & Onboarding: Selected candidate receives a formal offer outlining compensation and benefits. Successful onboarding ensures a smooth transition into the role.

This streamlined process ensures a fair and efficient selection of the best candidate for the Connected Care Assistant position at Included Health.

About Included Health

Included Health is a leading healthcare company dedicated to delivering integrated virtual care and navigation. We believe everyone deserves access to high-quality healthcare, regardless of their location or circumstances.

Our mission is to raise the standard of care for all by breaking down barriers and providing personalized support to individuals navigating complex health journeys. Through innovative technology and a compassionate team, we empower members to take control of their health and achieve optimal well-being.

At Included Health, we foster a remote-first culture that values diversity, collaboration, and continuous learning. We are committed to creating a positive and inclusive work environment where every employee can thrive.