Support Specialist and Writer

Admin and Support Specialist

About Interaction Design Foundation (IxDF)

The Interaction Design Foundation (IxDF) is a global organization committed to making high-quality design education accessible to all. We foster a remote-first work environment with daily video-based collaboration and team trips.

Your Role

As an Admin and Support Specialist, you will be the first point of contact for our members, providing exceptional support through written communication and internal operations. You will collaborate closely with the Editorial Team on writing and editorial projects, ensuring a seamless user experience.

Responsibilities

• Provide prompt and effective support to members via email and internal systems.
• Collaborate with the Editorial Team on writing projects, including educational materials and documentation.
• Troubleshoot member issues, offering guidance and solutions.
• Analyze workflows and propose improvements to enhance efficiency.
• Create engaging and accessible content that aligns with IxDF's design principles.
• Maintain and update internal documentation to ensure accuracy and clarity.
• Communicate effectively with other teams to ensure smooth operations.

Qualifications

• Excellent written communication skills with impeccable grammar and attention to detail.
• Fluency in written and spoken English.
• A genuine interest in design and UX design.
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
• Strong problem-solving skills and a proactive approach to finding solutions.
• Self-motivation and the ability to work independently.
• Experience creating engaging and accessible content.

Qualifications

Education:

• Bachelor's degree in Communications, English, Journalism, or a related field preferred. Equivalent professional experience may be considered.

Experience:

• Minimum 2 years of experience in a customer support role, preferably in a tech or educational environment.
• Proven experience in writing clear, concise, and engaging content for various audiences.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with helpdesk software and ticketing systems.
• Basic understanding of UX design principles is a plus.

Other Requirements:

• Excellent written and verbal communication skills in English.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a remote team.
• Passion for design and learning.

Support and Member Experience

• Respond to member inquiries via email and internal ticketing systems, providing timely and helpful solutions.
• Collaborate with the Editorial Team to ensure accurate and up-to-date information across all member-facing platforms.
• Troubleshoot technical issues and guide members through platform navigation, ensuring a positive user experience.

Content Creation and Documentation

• Develop educational materials, such as FAQs, tutorials, and blog posts, incorporating a design-centric perspective.
• Maintain and improve existing documentation, ensuring clarity and accessibility for all members.
• Analyze workflows and identify opportunities for process improvement, contributing to streamlined operations.

Teamwork and Communication

• Effectively communicate with internal teams, including Editorial, Product, and Engineering, to ensure alignment and collaboration.
• Embrace a proactive and solution-oriented approach, contributing to a positive and supportive team environment.
• Adhere to company values and demonstrate a commitment to delivering high-quality work.

Candidates interested in the Admin and Support Specialist role at Interaction Design Foundation will first submit their resume and cover letter through the online portal. A review of applications will focus on relevant experience, writing samples, and demonstrated understanding of design principles. Shortlisted candidates will be invited for a video interview to assess their communication skills, problem-solving abilities, and cultural fit with the company's remote-first environment. Successful candidates will then participate in a practical assessment, which may involve writing tasks, troubleshooting scenarios, or collaborative exercises. Finally, the top candidates will be interviewed by the hiring manager and relevant team members to finalize the selection.

The Interaction Design Foundation (IxDF) is a global organization passionate about making world-class design education accessible to all. We believe that great design has the power to improve lives, and we're committed to empowering individuals with the knowledge and skills they need to succeed in the field.

With a fully remote work culture, IxDF fosters a collaborative environment where team members connect daily through video calls and share in exciting team trips. We thrive on a hands-on approach, a bias towards action, and a commitment to delivering exceptional results.