Technical Intern

Technical Intern - Siemens

About the Role:

As a Technical Intern at Siemens, you will play a vital role in ensuring the smooth operation of our global product catalog. You will be responsible for accurately and efficiently executing transactional services for internal clients, adhering to company regulations and guidelines. This includes handling customer inquiries, logging notifications, dispatching engineers, and conducting customer satisfaction surveys.

Responsibilities:

• Process transactional services within the global product catalog, ensuring accuracy and timeliness.
• Manage customer interactions, including calls and notifications within the CRM system.
• Dispatch engineers and track their productivity hours.
• Resolve pending queries and open topics, demonstrating ownership and initiative.
• Generate daily, weekly, and monthly reports on activities handled.
• Maintain strict adherence to tracking mechanisms for processed transactions.
• Demonstrate flexibility by working in shifts and during month-end periods.

Qualifications:

• Currently pursuing a university degree.
• Familiarity with ERP software, particularly SAP, is preferred.
• Experience in logistics is a plus.
• Strong teamwork and communication skills.
• Excellent customer service abilities.

Qualifications

Education:

• Currently pursuing a Bachelor's or Master's degree in a relevant field.

Experience:

• Prior experience with ERP software, particularly SAP, is preferred.
• Experience in a customer service or logistics role is a plus.

Skills:

• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to accuracy.
• Adaptable and flexible, willing to work in shifts and during peak periods.

Transactional Services

• Execute transactional services outlined in the global product catalog for internal clients, ensuring compliance with company regulations and guidelines.
• Manage customer interactions, including call handling and notification logging within the CRM system.
• Coordinate engineer dispatch, track engineer productivity hours, and finalize notification closures.
• Conduct NPS surveys to gather customer feedback.

Task Management & Reporting

• Complete assigned tasks with a focus on quality and timely delivery.
• Proactively follow up and resolve pending queries and open topics, demonstrating ownership.
• Generate comprehensive daily, weekly, and monthly reports detailing handled activities.

Operational Excellence

• Meticulously adhere to established tracking mechanisms for processed transactions.
• Demonstrate adaptability by working in shifts and during month-end periods.

Interested candidates for the Technical Intern position at Siemens will first submit their applications through the company's online portal. Applications will be reviewed based on the provided qualifications and experience. Shortlisted candidates will be invited to participate in a virtual interview to further assess their technical skills, problem-solving abilities, and communication style.

Successful candidates from the interview stage will then be invited to a practical assessment designed to evaluate their proficiency in handling transactional services and utilizing relevant software systems. Finally, selected candidates will undergo a background check and reference verification before receiving a formal offer of employment.

Siemens is a global technology powerhouse, driving innovation in industries ranging from energy and automation to healthcare and transportation. With a rich history of invention and a commitment to sustainable development, Siemens empowers customers to build a brighter future. The company fosters a culture of collaboration, diversity, and continuous learning, providing employees with opportunities to grow and make a real impact on the world. Siemens' dedication to technological advancement and societal progress makes it a leader in shaping the future of industry and technology.