Analyst- Learning Operations

Learning Operations Analyst - Deloitte US-India

About the Role

The Learning Operations team at Deloitte US-India provides comprehensive learning administration and backend support to Deloitte member firms globally. As a Learning Operations Analyst, you will play a vital role in supporting offshore clients by planning and delivering training programs. This position offers a unique opportunity to work in a dynamic environment, collaborating with diverse teams and contributing to the professional development of Deloitte professionals worldwide.

Key Responsibilities

• Manage administrative tasks, system updates, and data entry for learning programs.
• Maintain clear and professional communication with stakeholders and team leads.
• Ensure all deliverables meet accuracy, completeness, and timeliness standards.
• Conduct quality reviews before final submissions.
• Effectively prioritize tasks and manage time to meet deadlines.
• Actively participate in team and firm-wide initiatives.
• Collaborate with colleagues to achieve shared business goals.

Qualifications

• Graduate/MBA/Post-Graduate degree
• 0-5 years of experience in learning operations or backend support

Required Skills

• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel (sorting, filtering, removing duplicates, etc.)
• Strong teamwork and collaboration skills
• Exceptional organizational and prioritization abilities

Preferred Skills

• Working knowledge of Microsoft PowerPoint
• Experience with virtual meeting platforms (Zoom, MS Teams, Saba Meeting/Centra, etc.)
• Familiarity with case or ticket management systems
• Ability to understand and respond to client requirements effectively

Additional Information

• Shift: 2 PM – 11 PM
• Location: Hyderabad

Qualifications

Education:

• Graduate/MBA/Post-Graduate degree

Experience:

• 0-5 years of experience in learning operations or backend support

Required Skills:

• Excellent verbal and written communication skills
• Proficiency in professional email etiquette
• Basic proficiency in Excel (sorting, filtering, removing duplicates, etc.)
• Strong teamwork and collaboration skills
• Excellent organizational and prioritization skills

Preferred Skills:

• Working knowledge of MS PowerPoint
• Experience with virtual meeting platforms (Zoom, MS Teams, Saba Meeting/Centra, etc.)
• Prior exposure to case or ticket management systems
• Ability to understand and respond to client requirements effectively

Additional Information:

• Shift: 2 PM – 11 PM
• Location: Hyderabad

Operational Support

• Manage administrative tasks related to learning programs, including system updates and data entry.
• Ensure all deliverables are accurate, complete, and submitted on time.
• Conduct quality reviews of materials before finalization.

Stakeholder Management

• Maintain clear and professional communication with internal stakeholders and team leads.
• Effectively understand and respond to client requirements.
• Collaborate with colleagues to achieve shared business goals.

Process Management

• Take ownership of assigned responsibilities and processes.
• Prioritize tasks efficiently to manage time effectively.
• Actively contribute to team and firm-wide initiatives.

Deloitte's hiring process for the Analyst- Learning Operations role begins with a review of applications. Candidates whose qualifications align with the requirements will be invited for an initial screening interview. This interview will assess the candidate's communication skills, understanding of the role, and relevant experience.

Shortlisted candidates will then participate in a technical assessment, evaluating their proficiency in tools like Excel and their ability to handle administrative tasks.

Finally, successful candidates will be invited for a final interview with the hiring manager and team members. This interview will delve deeper into the candidate's skills, experience, and cultural fit within Deloitte. Throughout the process, Deloitte aims to create a transparent and engaging experience for all candidates.

Deloitte is a leading global professional services network, providing audit, consulting, financial advisory, risk management, tax, and related services to public and private clients spanning multiple industries. With a strong commitment to innovation and client success, Deloitte empowers organizations to navigate complex challenges and achieve their strategic objectives.

Deloitte's US-India operations play a vital role in delivering high-quality services to clients worldwide. The Learning Operations team within US Talent Development is dedicated to providing comprehensive learning administration and support to Deloitte member firms globally. This team fosters a collaborative and growth-oriented environment where professionals are encouraged to develop their skills and contribute to the firm's success.